General conditions of sale – High-end car with driver

ARTICLE 1

Any reservation made with MOON VTC entails the unreserved acceptance of these general conditions of sale.

ARTICLE 2 – RESERVATIONS

All services must be subject to a reservation confirmed in writing.
Reservations can be made on our page dedicated to this purpose www.Moon-VTC .com, by phone at +336 05 66 21 95 or directly by email at the address contact@moon-vtc.com.

An email confirming our availability will then be sent by our services.

Any service reservation must be made no later than 24 hours before the start of the said service.
It must be carried out by the customer or by a duly authorized agent.

Any reservation must imperatively mention the following elements: name and contact details of the customer (address, email, telephone), address of the pick-up location and address of the place of arrival for transfers, the desired duration for the availability, date and start time of the service, number of passengers and number of luggage.

A booking confirmation must be returned to us, by email or by post, marked “Good for agreement”, and signed by the customer.

ARTICLE 3 – SERVICE

The service is only valid once.

The service begins at the place of parking of the vehicle, on the day and time fixed in the contract previously established between the parties.
It ends on the day and at the time of return of the vehicle to its place of departure.

In the case of a delay customer, the driver will wait 15 minutes at the pick-up location. After this time MOON VTC will consider the service canceled. This will be invoiced to the customer and will not give rise to any refund.

If it turns out that the customer is not present at the meeting place, the service will be definitively lost, due by the latter and will not give any right to reimbursement.

If the customer cannot find the driver, he must immediately call MOON VTC to avoid being charged the full amount of the service.

Respect and proper use of equipment is essential. Any deterioration of the material and any damage caused to the interior of the vehicle will be the responsibility of the customer and will be invoiced to him.

It is strictly forbidden to to smoke inside the vehicle.

Wearing a seat belt is compulsory in the front and rear of the vehicle.

The animals are not allowed in vehicles, except in a cage or bag provided for this purpose.

MOON VTC is in no way responsible for objects forgotten in the vehicles or elsewhere during the service.

Under no circumstances may the customer require the driver to exceed the authorized speed limit or commit any traffic violations.

More generally, the driver reserves the right to refuse any instructions and/or requests from the customer that he considers to be likely to compromise the safety of the occupants of the vehicle and other road users.

Our drivers are true professionals, their responsibility being engaged, they are instructed to respect and enforce the laws in force.

MOON VTC reserves the right to interrupt any service on the spot, in the event that the customer should behave in a way that jeopardizes the safety of the driver, the rented vehicle or other road users. The service will then be invoiced in full to the customer.

Customers too much alcohol Where insulting towards the driver will not be able to take place on board the vehicles. The service will then be invoiced in full to the customer.

The volume of luggage transported is proportional to the capacity of the vehicle. They remain throughout the service under the responsibility of the persons transported.

Any modification of the route by the customer or by his instructing party may generate supplements which will be invoiced to him.

The service provided by the company MOON VTC as regulated by articles L.231-1 to L.231-4 and R.231-1 to R.231-9 of the Tourism Code, consists of a provision for the benefit of of the customer of a vehicle, inseparably accompanied by the services of a driver.
Are thus included in the service:

  • the vehicle made available to the customer;
  • the provision of a driver speaking at least French;
  • professional insurance for passengers transported for a fee, kilometers travelled, vehicle maintenance, fuel and the duration determined when booking the service
  • the transport of the customer's luggage, within the limits of the possibilities of the vehicle.
  • the cost of tolls

Are not included in the Service:

  • the cost of car parks and more generally of all parking places;
  • entrance fees to sites (museums, theatres, castles, stadiums or others);
  • entrance fees to public places

ARTICLE 4 – PRICE

The rates established by our simulator are given as an indication and can be modified according to the desired times. To confirm this rate, it is recommended to send a reservation request. MOON VTC will confirm all the details of this request and in particular the price of the service.

Our rates include VAT, and are expressed in Euros (€).
The applicable VAT rate for transfers is 10%.
The applicable VAT rate for availability by the hour is 20%.

The transfer rate applies to direct travel, without stopping, without stages, from the place of pick-up to the place of arrival previously established in the contract.

The rates are applicable for operations not exceeding 2 vehicles of the same category.
Beyond that, MOON VTC reserves the right to increase its prices according to the number of vehicles desired.

Prices are per vehicle, regardless of the number of people transported (up to 3 for sedans and up to 7 for minivans).

For the provision, any hour started is due.
Any kilometer additional to the flat rate established by the contract will be invoiced at €1.50 including tax/km.
Any additional hour to the fixed price established by the contract will be invoiced 45€/hour.

For trips planned over several days, the following flat rates will be invoiced to the customer:

  • meal = 25€ including tax
  • hotel night + breakfast = €120 including tax

Our rates include:

  • VAT
  • the vehicle made available to the customer;
  • the provision of a driver speaking at least French;
  • professional insurance for passengers transported for a fee, kilometers travelled, vehicle maintenance, fuel and the duration determined when booking the service
  • the transport of the customer's luggage, within the limits of the possibilities of the vehicle.
  • the provision on board of service vehicles (WIFI, cold drinks, refreshing wipes, daily newspapers, telephone chargers, touch pad)
  • the cost of tolls.

Our prices do not include:

  • the cost of car parks and more generally of all parking places;
  • entrance fees to sites (museums, theatres, castles, stadiums or others);
  • entrance fees to public places;
  • the meal and accommodation costs of the driver for a trip over several days.

ARTICLE 5 – REGULATION

Our services are payable in cash, in euros, on board the vehicle, when the customer is picked up, except for our “Key Account” customers and Partners for whom periodic invoicing is established.

We accept payment by bank transfer, in cash and by credit card (Visa, Mastercard, American Express, etc.).

For our “Key Account” customers and our partners, the services are payable in cash upon receipt of the invoice, unless there is a specific contractual agreement.

No discount is granted for payment on a date prior to the service.

In all cases, the customer signing the reservation is solely responsible for payment of the service in the event of default by the user.

Any additional service, any excess of kilometer or duration, will be invoiced in accordance with the price indicated on the order form.

Any hour started is due in full.

For wedding or excursion packages, the reservation becomes firm only after payment of a non-refundable deposit equal to 30% of the amount of the service.

ARTICLE 6 – CANCELLATION

Any cancellation of reservation less than 24 hours before the start of the service will be considered due and invoiced to the customer.

Beyond a waiting period of 15 minutes at the pick-up location, the service will be considered due and invoiced to the customer.

In the event of the client's absence, the service will be considered due and invoiced.

ARTICLE 7 – LIMITS OF RESPONSIBILITIES

MOON VTC can in no way be held responsible for delays in rail and air traffic.

MOON VTC can in no way be held responsible for delays due to road traffic beyond its control: road blocked, bridge closed to traffic, traffic jams, flooded road, demonstration, weather conditions, interventions by the police, firefighters or customs, etc. (non-exhaustive list).

MOON VTC can in no way be held responsible for delays directly resulting from an initial delay by the customer, or the need to make a trip, at the customer's request, within a time that is clearly too short.

In the event of immobilization of the vehicle due to a mechanical failure, an accident or damage (theft, degradation), MOON VTC will endeavor to ensure the continuity of the course, either with one of these vehicles, or with a vehicle chartered to another company and undertakes to notify the principal.

ARTICLE 8 – INSURANCE

The responsibility of MOON VTC is limited to the clauses of our insurance contract.

Our vehicles are insured for the transport of people and our travelers for all bodily injury with our insurer. This insurance also covers professional civil liability, in accordance with the French regulations in force, pursuant to article L. 3120-4 of the Transport Code.

The ordering party shall have every right to take out additional insurance at his own expense covering cancellation costs, repatriation costs or luggage transported.

ARTICLE 9 – PERSONAL DATA

MOON VTC is committed to respecting the privacy of its customers.

MOON VTC undertakes to respect the confidentiality of personal data collected on its website in accordance with the French Data Protection Act n°78-17 of January 6, 1978. As such, MOON VTC undertakes not to disclose to third parties the information communicated by the customer on his website and to use them only for the processing of his reservation.
The customer can exercise a right of access to his file and a right of rectification or deletion of information concerning him by sending his request to SUD VTC Customer Service.

ARTICLE 10 – DISPUTES

Any complaint must be notified in writing and by registered letter to the attention of Customer Service, within a maximum period of 8 days. After this period, no complaint will be successful.

Subject to legal provisions, any dispute is, by express agreement, the exclusive jurisdiction of the Commercial Court of Strasbourg (Bas-Rhin).